Frequently Asked Questions

Simply browse our products, add your chosen items to your basket, and proceed to checkout. Once your order has been placed, payment instructions will be sent to the email address provided. If you do not receive your order confirmation email, please check your spam or junk folder before contacting us.

We currently accept payment via bank transfer. Bank details will be sent automatically to your email after you place your order. Orders will be processed once payment has been received and confirmed.

If you need to make changes to your order, please email LightLabenquiries@gmail.com as soon as possible. We will do our best to accommodate any amendments before your order is dispatched.

If you wish to cancel your order, please contact us by email as soon as possible. Orders can only be cancelled prior to dispatch. Once an order has been dispatched, cancellation may no longer be possible.

All orders are dispatched via Royal Mail Tracked 48. Delivery typically takes 2-3 working days from dispatch, although occasional delays may occur during busy periods or due to circumstances outside our control.

Tracking information will be provided once your order has been dispatched.

At present, we only ship within the United Kingdom.

Yes. We offer free shipping on all orders over £100. Orders below this amount will have shipping calculated at checkout.

Yes. Every product supplied by LightLab includes a Certificate of Analysis (COA) from Janoshik Analytical, an independent third-party laboratory. These reports verify product identity, purity, and testing results, providing full transparency and confidence in product quality.

If you require a copy of a specific COA, please contact us and we will be happy to provide it.

We work with carefully selected suppliers who follow strict quality control procedures. Every batch is independently tested and supported by third-party analytical testing from Janoshik Analytical.

Products are carefully handled and stored to help maintain their integrity and quality throughout the supply chain.

A batch number is a unique identifier assigned to a specific production run. As products are supplied to us in larger manufacturing batches, individual vials may not always display a batch number on the label itself.

However, all products can be traced back to their original manufacturing batch through our records and corresponding documentation. Certificates of Analysis (COAs) are linked to the relevant production batches, ensuring full transparency and quality assurance.

Unreconstituted products should be stored in a cool, dry place away from direct sunlight. Once reconstituted, products should typically be refrigerated and handled according to the storage guidance provided.

Proper storage is important to help maintain product quality and stability.

Shelf life varies depending on the product and storage conditions. Products stored correctly will generally remain stable until their stated expiry date.

For best results, always follow the storage recommendations provided with your order.

No. All products supplied by LightLab are intended strictly for research and educational purposes only. They are not intended for human consumption, medical use, diagnosis, treatment, or prevention of any disease.

If your order arrives damaged or incomplete, please contact LightLabenquiries@gmail.com within 48 hours of delivery and include photographs of the product and packaging where possible.

We will investigate the issue and work to resolve it as quickly as possible.

Yes. Reconstitution supplies are available to purchase separately in our product section, including sterile wipes and packs of needles.

You can contact our team by emailing LightLabenquiries@gmail.com.

We aim to respond to all enquiries as quickly as possible and will usually reply within one working day.